Why Online Reservations?
Stella is a communal dining experience that is different from other fine dining restaurants. We make sure to fill every seat in order to foster a more social, energetic dining room. Online Reservations allow us to do that while focusing on the food and experience, rather than on answering phones. Only guests who have purchased their reservations online are allowed to an event, no walk-ins are permitted.
What does the reservation include?
For Pop Up Dinners, your reservation is inclusive of our pre-fixe tasting menu. Tax and 18% Service Charge are NOT included in the price but are automatically charged when purchasing your ticket online.
Why add a service charge automatically? Who receives it?
Part of the beauty of the online reservation system is that you pay in advance, and don’t have to stick around to pay a bill. It prevents the end of the meal from becoming a transaction. Everyone at Stella serves food, and no customers have a particular server tied to their party. 100% of service charges are pooled between the front and back of house team. In addition, the service charge allows us to ensure that our employees are compensated fairly.
Can I get a refund after purchase?
All Stella events have a 30-day change/cancellation policy, meaning NO refunds will be given within the 30-day window regardless of circumstance. Dates also cannot be changed within the 30-day window. Reservations CAN however be transferred.
How do I Transfer my reservation?
The reservation is completely transferable to another person, but not to a different date or time. All transfers must be done by calling the Cedar House Sport Hotel directly at 530.582.5655. It is important to note that we will only adjust the name on the reservation – meaning we will not refund one person, and then charge another. If you cannot attend an event, you can switch your reservation into someone else’s name, and then you are responsible for pursuing payment from that person if you choose to do so.
Does the reservation include drinks?
You reservation is for the pre-fixe dinner only (includes “welcome aperitif”), but we will have bottles of wine and beer available for purchase the night of your Pop Up Dinner, which have been specifically selected to compliment the courses. Our licensing does not allow for liquor. We also welcome limited corkage at $25.00 per bottle.
What dietary restrictions can we accommodate?
This is a pre-fix dinner menu and we cannot change a dish due to a dislike of a specific food item. Please review menu in advance and have a willingness to try things that you might not ordinarily prefer. We can accommodate genuine food allergies or restrictions if given 48 hours or more advance notice (with the exception of a vegan diet). Due to the nature of this type of menu service, we cannot guarantee that we will be able to accommodate your food allergies or restrictions if not given advance notice. Thank you for your understanding and compliance.
What is the dress code?
Casual or Dressy, it’s your night and we want you to feel comfortable. As with most Truckee/Tahoe restaurants, jackets are not required for gentlemen….but wearing your ski pants isn’t encouraged either.
How long should I expect dinners to last?
On average you can expect to spend 2-3 hrs with us for dinner. The first 30-minutes is mingling time with snacks, before being sat for the actual tasting menu.
Do you accept old Stella Gift Cards?
Absolutely! You can use your Cedar House / Stella Gift Card for Hotel Rooms, Pop Up Dinners, Cooking Classes, etc. Please call us at 530.582.5655 if you would like to make a reservation using a Gift Card as this cannot be done online.